Frequently Asked Questions
Everything you need to know about your Horbäach Health style journey.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the United States generally takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing those figures to our chart, as sizing can vary slightly between different cuts and collections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Horbäach Health, we are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers to minimize our environmental footprint.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat.